Frequently Asked Questions

Academy / Frequently Asked Questions



Which courses should I study?

Our team and advisors can help you tailor a study package for your own specific needs. We are trained to know which disciplines are in demand and which courses will best suit your level of skill


How long will the course be accessible?

You will have access to the course for a full 12 months (unless otherwise stated) you can also use the course details as a source of referencing after completion.


How is the training delivered?

The training is delivered online, enabling you to study from anywhere and at your own pace. You will have unlimited 24/7 access to the courses.


Can I see the training before I purchase?

We have outlined in our brief what you can expect from the delivery on each training course. We also have reviews from past students, giving you an idea on the quality of our training. Flatworld Academy has specifically designed this training to enable participants to further their career, with our guidance and assistance, into high end- government roles.



Are practice exams included?

For those modules that can be underpinned with a certificate, practice exams are included to help you prepare for your exam with confidence.


Are exams included in the price?

Unless otherwise stated exams are not included. This brings the cost of your studies down and enables you to pay for exams when you are ready to undertake them.


What do exams cost?

Exam prices vary, our advisors can help you with exam pricing specific to the courses you are interested in studying and assist in directing you to purchasing the appropriate examination 


When am I ready to book my exam?

Generally speaking you are ready to book your exams when you are achieving over 85% on the practice exams.


Where do I write / take my exams?

Flatworld Academy is becoming a Pearson Vue Test Centre at our main office in Wolverhampton. Centrally located with excellent transport links, we welcome all potential contractors to our venue. If your chosen course deems you to write an exam then there are a few options you can take. One of the more popular courses in Agile foundations can be written from the comfort of your own home using a working webcam as proctor device. Exams can also be written at exam centres should that be your preference.



What if I have a query?

Each of our students is provided with their own Course Advisor. You will be able to communicate with them via phone, email or text during UK business hours. There is also the option to contact our academy team, via email at:


When Can I start the training?

Login details will be provided once you have complete the sign up process for a course. Once you have received your login details you will have immediate access to your training courses.


What If I’m using a Mac?

Learning platforms are compatible on Window’s, Mac and Linux operating systems. However if you do have any issues please contact our academy team at:



Are spread payments option free?

Yes our spread payment options are interest free, we do this to help make investing in your career affordable and easy

What are the key features?

  • We offer Live Labs which enable you to gain practical experience on real routers, switches and servers without having to worry about causing damage.
  • We also offer 24/7 support from expert mentors
  • You can take advantage of our online library featuring hundreds of books and manuals.

Why cerify?

Gaining a certification proves that you have reached and accepted and valued level of competence. By obtaining a certification you can provide recognised proof of your professional achievements. These credentials enhance job and promotional opportunities, as some employers require certification as a condition of employment or for certain positions or advancement. 

By completing training through FWW you will be equipped to take on future contractor roles with some of our top clients. Once you have completed the training and gained certification we can instantly place you onto our recruitment database and actively search for up and coming contractor roles that you may be best suited to. We have an extensive list of clients that we work with across the UK.


Does the content reflect the qualification?

Yes, our certification courses follow the official curriculum and ensures that you are prepared for the official exams. Once you purchase the exam from the official website and sit the exam at our test centre, you will then receive your certification directly from the awarding body.