FlatWorldWorks is a company that operates in the United Kingdom under company number 07671671 and our registered office is:
The Old Rectory, 57 Waterloo Road, Wolverhampton, WV1 4QH.
FlatWorldWorks is committed to maintaining the trust and confidence of our visitors to our website. We do not ever, sell, rent or trade email lists with other companies and businesses for marketing purposes. Below we have provided detail on when and why we collect your personal information, how we use it, and how we may disclose it to others and how we keep it secure.
Our website will:
This website will not:
Site navigation and usage data is shared with trusted third-party services where we are utilising their technology to provide essential analysis data. We will not intentionally share personal information with any third parties without your consent.
We analyse information to see what is most effective about our website and associated services to help us identify ways to improve it and to make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.
When you use the FW2 website, we use various technologies to collect information indirectly – such as your IP address. This is commonplace across all internet services to enable the investigation of issues such as service availability and the identification of malicious use. This information is then kept in our internet access logs. We also collect some personal information directly – e.g. when you actively submit details.
You may be contacted to provide feedback on how we managed your enquiry. You will be asked to consent to this at the point you submit your data. We will hold the information you provide us for as long as necessary to support the service we are providing you. If no communication has been made in over 12 months and the information is not required to resolve an ongoing issue, then all communication and any personal information will be deleted. Generic information, such as the duration your enquiry was opened for or the part of the website you were using, will remain. This is to allow for reporting over a period greater than 12 months.
Information is kept for 12 months to allow for trend analysis, identifying reoccurring issues and understanding common issues.
Exceptions include those currently following the complaints process, or when consent to keep information for longer has been obtained.
We utilise the following social media platforms to interact with our users:
If you choose to interact with us on social media, we may receive some personally identifiable data about you, which is supplied by the channel you are using. This may include:
We may use social media management tools (e.g. Hootsuite) to help deliver elements of our service to you. Any personally identifiable data processed using these tools is supplied by the platforms we use, in accordance with their terms and conditions.
We will not remove, duplicate or transfer your personal data from or between any of the social platforms that we use, except for when you give us explicit permission to do so
To get in touch about these rights, please contact us via the Data Controller details above. We will seek to deal with your request without undue delay, and in any event within 1 month (subject to any extensions to which we are lawfully entitled).
*Please note that we may keep a record of your communications to help us resolve any issues that you raise.
Where we have obtained your consent to process your personal data, or consent to send you information, you may withdraw your consent at any time and we will cease to carry out the particular activity that you previously consented to, unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose, in which case we will inform you of this condition.
You may ask us to confirm what information we hold about you at any time, and request us to modify, update or delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this. If we refuse your request for any legitimate reason, we will always tell you the reasons for doing so.
In certain situations, you have the right to request us to "remove" your personal data. We will respond to your request within the agreed timeframe and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on a register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
Normally, the information must meet one of the following criteria:
We would only be entitled to refuse to comply with your request for one of the following reasons:
You have the right to request that we restrict our processing of your personal data in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either:
Right to rectification:
You also have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. Where appropriate, we will also tell you which third parties we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and so we cannot be held responsible for unauthorised or unintended access that is beyond our control.
If you have any questions about this policy or the information we hold about you, please contact us by emailing: firstname.lastname@example.org.